My three most noteworthy news expierence

1. Less than a year ago a woman, her mother, and her autistic sister were murdered by a man known to them in a house around the coroner from my employers residence. As I do home care, and have worked for my employer over a decade now, her home feels like my own. So when I picked up a Star Tribune that had an article mentioning (almost a year later) that this man is now serving 76 year in prison; I was happy that the article had found me. Knowing that three women laid dead for almost three days in such close proximity to my work was very disturbing.

2. One evening as I stood bored at my other job as a bouncer in Uptown, I started reading an article in the City Pages. The article mention that my favorite author, Augusten Burroughs would be giving a lecture about his newest book at the University of Minnesota. As a result of this article, I got to attend the talk, and actually meet him.

3. About a year ago in the Star Tribune there was an article about these people from Africa, I can't remember the exact country now, but it was a a country that had been in turmoil a decade ago. Many people from that region where able to come here on political asylum. Now that the region has a democratic government of sorts, the people are being told they will have to go back there. Many of these people have started families here, have careers, almost none of them wanted to go back. I was very saddened by this and felt compelled to appreciate my citizenship as an American as I never have before. I couldn't imagine how they could ask these people to leave here after more than a decade.

How newspapers could stay relevant today.

I think there are several ways that newspapers could go about staying relevant in today's culture. To some extent this is being accomplished, by online newspapers sites, such as out own online paper startribune.com. Some ways I can think of, for this process to be expanded is when TV’s and computers cease to be different entities all together. People will be able to select what kind of news they want to hear, and from what region, and select it. Either as a live news feed such as the nightly news, or in printed form. I think it would be interesting to watch the local ten o'clock news at home, and then be able to press a button on my remote and be instantly connected to all the articles written about that subject.

Comcast overhauls customer satisfaction

Comcast overhauls customer satisfaction

By; Lucina L Mendez

Comcast- the Philadelphia phone, cable and Internet provider that currently services more than half a million people living in the twin cities has recently implemented changes in an attempt to lift failing profits and morale amongst it’s customer base.

Facing increasing competition from Qwest, Comcast has started a new “Make it right” campaign that provides techs with new gadgets for getting the job done better ( such as a handheld device that can check the network of an entire home) to telling their call canter employees to smile when dealing with customers.

Comcast has gone so far as to monitor blogged and Twittered customer complaints to amend relations with the discontent, and boost morale amongst its customer base.

Websites such as ComCastMustDie.com have noted the positive changes, as well as the American Customer Satisfaction Index. Comcast rating has risen 9 percent since the last year, however as it still stands second to last among satellite TV and cable companies listed nation wide by this consumer tracking index.

ComCastMustDie.com will be changing in the next few days as it claims victory over the “greedy, blundering, tone-deaf corporate colossus”. Inquiries to ComcastMustDie.com will be redirected to the newly created Customer-Circus.com, which will now address other consumer complaints as well as still addressing issues readers have with Comcast.

Source: 1.The cable giant is looking to improve its customer service reputation with gadgets and more service with a smile.

By SUZANNE ZIEGLER, Star Tribune

Last update: August 25, 2009 - 1:54 AM

2. http://www.comcast.com/Corporate/Customers/HelpSupport.html

3. http://comcastissue.blogspot.com/

Introducing Myself

Hello, my name is Lucina Mendez and I am taking Journalism 2121 online. I am very very confused by this whole process; for sanity sake I will hope I am not alone in my confusion.

A little about me. I am 28 years old and this is the first class I have taken in ten years. I am scared and a little excited about returning to school, but I have always wanted to attend college, and since I am one of those crazy people that firmly believe the world will end on Dec. 21st, 2012 I thought I should get to it before the world as I know it ends. I hope I am wrong, and I figure either way people should at least attempt to accomplish there dreams. This is my attempt.

I work two jobs and will be attempting to go to school full time. In my free time I drink copious amounts of coffee with my friends, and read bad romance novels. I hope this class will assist me in becoming a better writer. I have always enjoyed reading the paper, and have often wondered at the process behind it; my hope is that ( assuming I figure this all out) I will walk away with a better understanding of the journalistic process.

For my local/national newspaper-reading assignment I have chosen the Star-Tribune, and The Washington Post. I look forward to reading the blogs of my fellow students, and reading your comments on my own.

Have a good one,

Lucina L Mendez