Comcast overhauls customer satisfaction
By; Lucina L Mendez
Comcast- the Philadelphia phone, cable and Internet provider that currently services more than half a million people living in the twin cities has recently implemented changes in an attempt to lift failing profits and morale amongst it’s customer base.
Facing increasing competition from Qwest, Comcast has started a new “Make it right” campaign that provides techs with new gadgets for getting the job done better ( such as a handheld device that can check the network of an entire home) to telling their call canter employees to smile when dealing with customers.
Comcast has gone so far as to monitor blogged and Twittered customer complaints to amend relations with the discontent, and boost morale amongst its customer base.
Websites such as ComCastMustDie.com have noted the positive changes, as well as the American Customer Satisfaction Index. Comcast rating has risen 9 percent since the last year, however as it still stands second to last among satellite TV and cable companies listed nation wide by this consumer tracking index.
ComCastMustDie.com will be changing in the next few days as it claims victory over the “greedy, blundering, tone-deaf corporate colossus”. Inquiries to ComcastMustDie.com will be redirected to the newly created Customer-Circus.com, which will now address other consumer complaints as well as still addressing issues readers have with Comcast.
Source: 1.The cable giant is looking to improve its customer service reputation with gadgets and more service with a smile.
2. http://www.comcast.com/Corporate/Customers/HelpSupport.html
3. http://comcastissue.blogspot.com/
Grade: 8.5
ReplyDeleteMistakes
• Capitalize Twin Cities
• You insert a dash after Comcast, but then don't close it out with a dash later in the sentence
• Not it's but its (Rule of thumb: use apostrophe if you mean to say it is.)